Welcome to Adventure Kayaks Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in everything for your water adventures! Our product range includes kayaks, stand-up paddle boards (SUP), boats, sleds, fishing gear, paddles, accessories, storage solutions, and all the necessary gear for your water sports activities.
Are your products suitable for beginners?
Absolutely! We offer products for all skill levels, from beginner-friendly recreational kayaks to advanced fishing kayaks and performance paddle boards. Our product descriptions clearly indicate the recommended skill level for each item.
Do you sell replacement parts for kayaks and paddle boards?
Yes, we carry a wide selection of replacement parts including rudders, seats, backrests, handles, hatches, pedals, and propulsion systems. Check our “Replacement Parts” section for available components.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already been processed for shipping.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding some remote areas in Asia and other regions. Our global shipping network ensures your water sports gear reaches you no matter where your adventures take you.
How will I know when my order ships?
You’ll receive a confirmation email with your tracking number as soon as your order ships. You can use this to follow your gear’s journey right to your doorstep.
What if I’m not home when my order arrives?
Our carriers will typically leave your package in a safe place or attempt delivery again. For larger items like kayaks or paddle boards, the carrier may contact you to schedule delivery. Please check your tracking information for specific delivery instructions.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your water adventure gear. If for any reason you’re not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be in its original condition with all packaging and tags.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return shipping instructions and process your refund once we receive the returned item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST. Emails received outside these hours will be answered the next business day.
Where is Adventure Kayaks Shop located?
Our headquarters is located at 1076 Foster Street, Alameda, US 94502. While we don’t have a physical retail store, we welcome inquiries at our business address.

Ready to start your next water adventure? Browse our complete selection of kayaks, paddle boards, and water sports equipment today!