Shipping Policy

At Adventure Kayaks Shop, we’re committed to getting you out on the water with quality gear and peace of mind. Below you’ll find all the details about our shipping options and our straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

• Standard Shipping ($12.95):
  • Shipped via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders
• Free Shipping (Orders over $50):
  • Shipped via EMS
  • Delivery within 15-25 business days after shipment
  • Available for most international destinations (excluding some Asian and remote regions)

Returns & Exchanges Policy

We stand behind the quality of our water sports equipment. If you’re not completely satisfied with your purchase, we offer a simple returns process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

• Item must be unused and in its original condition
• Original packaging must be intact
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

• Personalized or custom-made products (including engraved paddles)
• Products marked as “final sale”
• Used or damaged water sports gear
• Fishing Gear with signs of use
• Opened packages of Mesh and Bungee Cords

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order. Include the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Body:
  Hello Adventure Kayaks Team,
  
  I would like to request a [return/exchange] for my recent purchase.
  
  Order Number: [Your Order Number]
  Item(s) to Return: [Product Name(s)]
  Reason for Return: [Brief Explanation]
  
  Please advise on next steps.
  
  Best regards,
  [Your Full Name]
  [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

• Return authorization number
• Shipping instructions
• Return address: 1076 Foster Street, Alameda, US 94502

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship using a trackable method to our return address. You are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival), we’ll notify you about the approval status.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Please note:

• Original shipping fees are non-refundable
• International returns may be subject to customs fees which are non-refundable
• PayPal refunds may take 3-5 additional days to appear in your account

Exchanges

For exchanges of the same value:

• Follow the return process above
• Specify the replacement item you’d like in your initial email
• We’ll ship your new item once the return is processed

For exchanges of higher value, you’ll need to place a new order for the additional amount.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange for a replacement or refund and cover return shipping costs