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Welcome to Adventure Kayaks Shop! These Terms and Conditions govern your use of our website pelicansportrowing.com and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older who are interested in water sports equipment including kayaks, SUP boards, paddles, and related accessories. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Adventure Kayaks Shop or its suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

User Responsibility: You may not reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase products under these Terms. We process orders within 1-2 business days (excluding weekends and holidays). Order confirmation does not constitute acceptance; we reserve the right to refuse any order.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties, taxes, or fees which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

We ship worldwide except to certain Asian countries and remote regions. Shipping times are estimates and may vary due to customs processing.

4.2 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We will assist in tracking your package.

User Responsibility: You must provide accurate shipping information. We are not responsible for delays caused by incorrect addresses or recipient unavailability.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original condition with intact packaging. To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. Follow the provided return instructions

5.2 Non-Returnable Items

The following cannot be returned:

  • Personalized/custom products
  • Items marked “final sale”
  • Used or damaged gear
  • Fishing gear with signs of use
  • Opened Mesh and Bungee Cords packages

5.3 Refund Process

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. Use a trackable shipping method.

6. Damaged or Defective Products

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We will arrange for replacement or refund and cover return shipping costs.

7. Limitation of Liability

Adventure Kayaks Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to these Terms shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of Alameda County.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance.

10. Contact Information

For questions about these Terms or any other inquiries:

Adventure Kayaks Shop
1076 Foster Street
Alameda, US 94502
Email: [email protected]